Notice-and-Action & Contact Points (DSA)
Where RunMyB hosts third-party apps publicly, it acts as a hosting service under the EU Digital Services Act (DSA) and observes the baseline duties that bind hosting providers regardless of size. The provider currently falls below the micro/small-enterprise thresholds the DSA uses (Art. 19), so the heavier duties the DSA reserves for online platforms do not presently apply to it; that exemption lasts while the provider stays below the thresholds — and, under the DSA, for twelve months after it ceases to qualify — and we re-assess the classification and the applicable duty set as the platform grows.
1. Notice-and-action (Article 16)
Anyone may notify us of content they consider illegal. Send a notice to abuse@runmyb.com (or through the other contact points below) with: a sufficiently substantiated explanation of why the content is illegal, its precise electronic location (URL), your name and contact details (except for certain offences), and a good-faith statement of accuracy. We confirm receipt, act on valid notices in a timely, diligent, non-arbitrary, and objective way, and inform you of our decision. Stated honestly: notices are reviewed by a human — no automated notice-processing is in use today; if that changes, this document will say so.
2. Statement of reasons (Article 17)
When we restrict content because of a notice or our own enforcement of the Acceptable Use Policy, we give the affected user a statement of reasons: what was restricted, the facts and circumstances relied on, the ground and its legal or contractual basis, whether automated means were used, the territorial scope of the decision, and the redress available — including an internal appeal (see the "Terms of Service & Acceptable Use", Section 7), the statutory consumer alternative-dispute-resolution routes where they apply, and judicial remedy. (We have not engaged a certified out-of-court dispute-settlement body under DSA Article 21, and nothing here implies one.)
How to appeal, concretely. Send the decision reference (or a description of the decision) and why you disagree to support@runmyb.com, or use the contact points in Section 3. Your appeal is reviewed afresh by a human — it is never adjudicated by the automated check that produced the original decision — and we aim to respond within 14 days. This is the same appeal route the "Terms of Service & Acceptable Use", Section 7, states.
3. Contact points (Articles 11–12)
- For notices about hosted content (Art. 16): abuse@runmyb.com (copyright notices: see the "Copyright / DMCA Policy").
- For authorities (Art. 11) and for legal or business notices: hello@runmyb.com.
- For users (Art. 12): support@runmyb.com, or through the platform. Communications may be in English.
4. Moderation policy (Article 14)
Our content-moderation policy is stated in plain language in the "Terms of Service & Acceptable Use" (Sections 6–8): we act on valid notices, we may act against violations of the Acceptable Use Policy on our own initiative, we give statements of reasons for restrictions on publicly-hosted content, and we operate a repeat-infringer policy (see the "Copyright / DMCA Policy").
5. Changes
This document is published, dated, and versioned; changes take effect on posting, with the version number, effective date, and changelog as the notice.
Version history (the document's changelog)
1.0 — initial draft edition. 1.1 — named the real DSA Art. 11/12 contact points (hello@ / support@); non-material clarification (0418). 2.0 — final edition: the hosting-service classification stated definitively; cross-references by document title; final register (0529/E5). 2.1 — the dedicated public abuse/notice channel (abuse@runmyb.com) named in the Art. 16 flow and the contact points; non-material contact update (MINOR — the 0418 class; the D5 thread, record 0619). 2.2 — the Art. 11(3) contact-point language declaration narrowed to English (the operator's ruling, 2026-07-18: no communication-language surplus beyond the required declaration); non-material contact-presentation update (MINOR). 2.3 — accuracy and completeness corrections (effective on posting): the opening states the basis and duration of the micro/small exemption honestly; Section 1 adds the Art. 16(6) 'objective' standard and discloses that notices are reviewed by a human with no automated notice-processing in use today; Section 2's statement-of-reasons list completed to the Art. 17(3) shape (the facts and circumstances relied on; the territorial scope); the 'out-of-court dispute settlement' redress item replaced with the honest statutory form (no certified body is engaged and none is implied); Section 2 adds the concrete appeal paragraph (what to send, where, human review, the 14-day response aim), matching the Terms, Section 7.