Email from RunMyB
RunMyB, Inc. sends email from two domains it owns and operates, and from nowhere else. It is all first-party account and transactional mail. RunMyB is not an email service provider: no customer, tenant, or third party can send through our domains, choose a sending domain, or supply message content of their own.
The two streams
| Domain | What it sends | How it appears |
|---|---|---|
| mail.runmyb.com | The platform's own mail to its own account holders: invitations to join an account, notices about data requests you make, and notices about scheduled and completed account deletion. Console sign-in is handled by our identity provider — any sign-in message comes from that provider's own address, never from this domain. | RunMyB <no-reply@mail.runmyb.com> |
| mail.runmyb.app | Sign-in and account mail for applications hosted on the platform — sent by RunMyB on the application's behalf, to that application's own users. | "(the application's name) (via RunMyB)" <no-reply@mail.runmyb.app> |
Those two sending domains are fixed in the platform's code, not configured per customer. A hosted application never gets a sending domain of its own; its name appears only in the friendly display part of the From line, always followed by (via RunMyB), so a recipient can always see who actually sent the message.
What an application can and cannot put in a message
Message templates belong to the platform and are rendered by the platform. An application supplies only two things: a display name and a link into itself, which the platform validates before it is used. An application cannot compose free-form email, cannot attach files, cannot import a recipient list, and cannot send to anyone who is not its own signed-up user.
Marketing mail
We do not send marketing email. There are no campaigns, no newsletters, no purchased or rented lists, and no "we noticed you visited" mail. Writing to us does not put you on a list. If that ever changes, it will be a separate, opt-in choice with a working unsubscribe, and it will never ride the account-mail streams described above.
How sending is controlled
- One chokepoint. Every message the platform sends — platform or application — leaves through a single code path. There is no second way out.
- Suppression. Addresses that hard-bounce or report a message as spam are recorded and suppressed; the platform will not send to them again.
- Per-tenant limits. Each account has its own sending ceiling, so no single account can generate volume on the platform's reputation.
- A per-account send block. Sending for any account can be switched off, and the block is enforced in the send path itself, before any message reaches the provider.
- Authentication. Both sending domains publish SPF and DKIM and are covered by a DMARC policy, so a receiving mail server can verify that a message claiming to be from us really is.
While the beta is closed
The platform can currently send only to addresses that have been confirmed with our mail provider in advance. That is a deliberate limit for the closed beta, and it is why an invited user's first message may arrive from our provider rather than from us — explained on the access page.
If you received something you did not expect
- A message from an application on runmyb.app that you never signed up for — forward it to abuse@runmyb.com. We will investigate it under our platform rules and can suspend the application.
- A message that looks like it is from RunMyB but you doubt it — forward it to security@runmyb.com. We never ask for a password, and we never ask you to send credentials by email.
- Anything about your personal data, including asking us to delete it — privacy@runmyb.com, and see the Privacy Policy.
- To stop account mail entirely — close the account. Write to support@runmyb.com. We cannot switch off security and legal notices for an account that still exists; closing it ends them.
Reports to abuse@runmyb.com are handled the way the report-a-problem page describes: we confirm receipt, review notices in a timely, diligent, and non-arbitrary way, and tell you what we decided.